Terms of service

TERMS AND CONDITIONS

Last Updated: [DATE]

1. GENERAL INFORMATION

The website ARFLONIA PETS ("Website") is owned and operated by:

ARFLONIA PETS
Operated by: Ioana Gorița PFA
Tax Identification Number (CUI): 54671366

Registered Address:
Str. Maramureș, Bl. X21, Sc. A
Arad, Romania

Email: support@arfloniapets.com
Phone: +40 752 765 321

By accessing and using this Website, placing orders, creating an account, subscribing to our newsletter, or otherwise interacting with our services, you agree to be bound by these Terms and Conditions.

ARFLONIA PETS reserves the right to modify these Terms and Conditions at any time without prior notice. Material changes may be communicated via email or through notices published on the Website before such changes become effective.

The latest version is always available through the "Terms and Conditions" section of the Website.

All information presented on this Website is provided for informational purposes only.

2. ELECTRONIC SERVICES

ARFLONIA PETS provides Customers with the following electronic services free of charge:

  • Customer account creation and management;

  • Order history storage and access;

  • Shopping cart functionality;

  • Product search and browsing functionality;

  • Wishlist functionality;

  • Product availability notifications;

  • Newsletter subscription services;

  • Customer support communication services.

These services are provided on an "as available" basis.

3. TERRITORIAL SCOPE

Products offered through the Website may be sold and delivered within Romania, Germany, and other countries within the European Union where delivery services are available.

We reserve the right to limit deliveries to specific territories at our discretion.

4. PRODUCTS AND PRODUCT INFORMATION

ARFLONIA PETS operates through trusted international suppliers and fulfillment partners.

Product descriptions, photographs, specifications, dimensions, colors, packaging, and other information are presented as accurately as possible.

Minor differences between displayed images and delivered products may occur due to:

  • supplier updates;

  • manufacturing changes;

  • monitor settings;

  • packaging modifications;

  • production variations.

Such differences do not constitute defects.

5. PRODUCT TRACEABILITY AND GPSR COMPLIANCE

ARFLONIA PETS is committed to complying with Regulation (EU) 2023/988 on General Product Safety.

The purpose of product traceability is:

  • consumer protection;

  • product safety monitoring;

  • recall management;

  • compliance with European Union product safety requirements.

Where legally required, ARFLONIA PETS maintains supplier and product traceability information and cooperates with competent authorities regarding product safety matters.

Customers who identify safety concerns regarding a product should contact support@arfloniapets.com immediately.

6. INTELLECTUAL PROPERTY RIGHTS

All content available on the Website including:

  • text;

  • images;

  • graphics;

  • logos;

  • videos;

  • product descriptions;

  • trademarks;

  • website design;

  • software elements;

is protected by copyright, trademark, intellectual property, and related rights legislation.

No content may be copied, reproduced, distributed, modified, published, displayed, transmitted, sold, licensed, or otherwise used without prior written authorization from ARFLONIA PETS.

Unauthorized use may result in:

  • formal cease and desist notices;

  • removal requests;

  • claims for damages;

  • legal proceedings;

  • reporting to hosting providers, social media platforms, and search engines.

7. CUSTOMER ACCOUNT

Customers are responsible for maintaining the confidentiality of their login credentials and passwords.

Customers agree to provide:

  • accurate information;

  • complete information;

  • updated information.

ARFLONIA PETS shall not be liable for losses resulting from unauthorized access caused by customer negligence.

8. ORDERS AND CONTRACT FORMATION

Submitting an order does not automatically create a sales contract.

Order validation occurs only when:

  1. Customer information is complete and accurate;

  2. Products are available through our suppliers;

  3. No pricing, technical, or system errors exist.

The sales contract is considered concluded only upon issuance of the invoice and confirmation of order processing.

Automatic order confirmation emails do not constitute acceptance of the order.

If a product becomes unavailable after an order is placed, ARFLONIA PETS may:

  • offer an alternative product;

  • partially fulfill the order;

  • cancel the order and issue a refund.

9. PRICING ERRORS

ARFLONIA PETS reserves the right to cancel orders affected by obvious pricing errors, including but not limited to:

  • prices displayed as zero;

  • prices significantly below market value;

  • technical system errors;

  • pricing calculation failures.

In such cases any payments received will be refunded.

10. PAYMENT

Payment must be completed before fulfillment begins.

Accepted payment methods may include:

  • Visa;

  • Mastercard;

  • PayPal;

  • Shopify Payments;

  • Stripe;

  • other payment methods displayed at checkout.

The Customer is obligated to pay the full purchase price and all applicable fees.

11. SHIPPING AND DELIVERY

Products may be shipped directly by third-party suppliers and logistics partners.

Estimated delivery times generally range between 7 and 20 business days.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • customs inspections;

  • carrier delays;

  • force majeure events;

  • supplier shortages;

  • weather conditions;

  • public holidays;

  • transportation disruptions.

ARFLONIA PETS shall not be liable for delays beyond its reasonable control.

Customers are responsible for providing accurate delivery information.

12. THIRD-PARTY SUPPLIERS

ARFLONIA PETS uses international suppliers and fulfillment providers.

Products may be sourced, packed, and shipped by third-party logistics companies.

While reasonable efforts are made to select reliable suppliers, ARFLONIA PETS shall not be liable for supplier-related delays or interruptions beyond its control.

13. CUSTOMER OBLIGATIONS

Customers agree:

  • to provide truthful information;

  • to comply with applicable laws;

  • not to misuse the Website;

  • not to upload illegal content;

  • not to interfere with Website operations;

  • not to infringe third-party rights.

14. DATA SECURITY

Reasonable technical and organizational security measures are implemented to protect information under our control.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

ARFLONIA PETS shall not be liable for losses caused by software failures, hosting issues, cyberattacks, or events beyond its control.

15. PRIVACY AND COOKIES

Personal data is processed in accordance with our Privacy Policy.

Cookies are used in accordance with our Cookie Policy.

By using the Website, you consent to such processing and usage where legally permitted.

16. LIMITATION OF LIABILITY

The Website and all services are provided "as is" and "as available".

ARFLONIA PETS shall not be liable for:

  • indirect damages;

  • consequential damages;

  • loss of profits;

  • business interruption;

  • loss of data;

  • technical failures;

  • supplier-related delays.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. FORCE MAJEURE

ARFLONIA PETS shall not be responsible for failures or delays resulting from circumstances beyond its reasonable control including:

  • natural disasters;

  • pandemics;

  • war;

  • terrorism;

  • labor disputes;

  • internet outages;

  • government restrictions;

  • transportation disruptions.

18. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Romanian law.

Consumers residing in Germany or other European Union Member States retain all mandatory consumer rights granted under applicable local legislation.

Any dispute arising from the use of this Website shall be submitted to the competent courts in Romania, unless mandatory consumer protection legislation provides otherwise.

19. CONTACT INFORMATION

ARFLONIA PETS
Ioana Gorița PFA
CUI: 54671366

Address:
Str. Maramureș, Bl. X21, Sc. A
Arad, Romania

Email: support@arfloniapets.com

Phone:
+40 752 765 321